Frequently Asked Qs
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Sometimes a piece may be sold out or part of an upcoming release. You can secure yours with a pre-order.
Pre-orders will be shipped as soon as it becomes available.
If your order includes other items currently in stock, they will be shipped separately first.
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Orders are processed and dispatched within 2 business day.
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Free Canada & USA delivery
3-6 business daysFree delivery to most other countries
Standard 10-15 business days
Express 3-5 business days ($35)Shipping timelines are approximate. This does not include weekends, holidays or any unforeseeable delays with the courier (weather, volume, traffic, etc.).
Orders are subject to additional custom duties and service fees that are not within our control. Shipping fees are non-refundable.
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We work hard to get your order dispatched as quickly as possible, so we can’t guarantee any cancellation requests or changes. Please send us a message and we’ll check the status of your order.
Order & Shipping
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We provide a two-year warranty from the date of purchase to cover defects or issues caused by the craftsmanship of the jewelry. Please note that our warranty does not cover lost items, normal wear and tear (such as scratches, tarnishing, or fading of metals and gemstones), damage from improper care (like exposure to chemicals, water, or excessive force), or any modifications made to the piece.
To claim your warranty, please send us a message with your order number and request.
If the item is in stock, you will receive a replacement of the same item.
If the item is not in stock or discontinued, you will be issued a gift card equivalent to the purchase price of the original item.
No refunds will be provided, nor an exchange for a different piece.
Slight irregularities and variations in craftsmanship or natural characteristics, including internal inclusions, visible or otherwise, are unique and individual to each item. Gemstones are listed as unique in color and are not guaranteed to look exactly like the image. These characteristics are what make your piece unique and should not be considered a defect.
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Using a string or strip of paper, wrap it around the base of your finger. Use a pen to mark the point of the string/paper where it overlaps, forming a complete circle. With a ruler, measure the length in centimeters from the start of the string/paper to the pen mark.
For our adjustable rings, gently stretch the sides of your ring to give it the size that suits you.
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Everything needs a bit of care to sparkle longer. As a general care tip, your jewelry should be the last thing you put on before going out and the first thing you remove when you’re home.
Put on your pieces after you've applied perfume, lotion, bug spray or other alcohol-containing chemical products and cosmetics.Avoid prolonged contact with water in the shower, swimming pool or the ocean. Try not to wear your pieces when doing any physical activity that involves excessive sweating or gardening.
To clean your jewelry, soak it in warm water with a little diluted dish soap and use a soft-bristle baby toothbrush to remove any dirt. After cleaning, ensure the items are thoroughly dry by patting them with paper towels. Please do not use any abrasive cleaners.
Use a soft, dry cloth to clean your jewelry from time to time. When done repeatedly, this is enough to revive its golden glimmer.When traveling or not wearing your pieces, store it separately in its own protective bag.
Product Information
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We offer a 15-day return window starting from the day your order is delivered.
If you want to exchange a piece, please initiate a return and place a new order.
To initiate a return, please send us a message with your request and order number to receive a return shipping label.
Canada & USA
Returning orders subject to a $12 return fee will be deducted from the amount being refunded to you.Most other countries
Returning orders subject to a $35 return fee will be deducted from the amount being refunded to you.
We will not accept any returns that are shipped back without a label we've provided or that haven't been initiated by us.Return requirements
Items must be in their original condition without signs of wear or damage.
Items returned must be in all original, undamaged packaging (tags, box, and pouch included).
Items returned must be in the same shipping box (or smaller), no oversized or large boxes.
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To initiate a return, please send us a message with your request and order number to receive a return shipping label.
Canada & USA
Returning orders subject to a $12 return fee will be deducted from the amount being refunded to you.Most other countries
Returning orders subject to a $35 return fee will be deducted from the amount being refunded to you.
We will not accept any returns that are shipped back without a label we've provided or that haven't been initiated by us.Return requirements
Items must be in their original condition without signs of wear or damage.
Items returned must be in all original, undamaged packaging (tags, box, and pouch included).
Items returned must be in the same shipping box (or smaller), no oversized or large boxes.
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Your return will be processed within 3 business days from the time we receive it. It may take 5 to 10 business days for the funds to appear on your original method of payment.
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To exchange your gift, please send us a message to initiate the return process.
Once your return is processed, the remaining balance (less return fees) will be issued to you as a gift card.
